Educating your Customers is good for your Business

We all know someone who brings their vehicle into the shop. They have heard many stories about repairs that have cost too much or so they think. Our customers today are highly educated, doing research prior to them bringing in their vehicles. Some even will have you think they know what the problem is before you even drive it into the bay or diagnosis the car. So how do we satisfy the customer without having to spend too much time at the counter or over the phone explaining the reason the engine light is on and then goes off.

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