How and When to fill out a Service Information Request (SIR)

SIR is a feedback service allowing automotive professionals to submit a GAP ISSUE for urgent review by participating OEMs. A GAP ISSUE is a situation where service, collision, vehicle security, tool or training information is suspected to be available to a franchise dealer but not available outside the OEM’s franchise network. FOR USE BY USA/CANADA RESIDENTS FOR USA/CANADA VEHICLES ONLY.

Click on this link to see instructions on how and when to fill out a Service Information Request (SIR)